Sr. Revenue Operations Analyst

Location: Remote (US time zones)
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UserGems helps companies generate more revenue by identifying buyers who will most likely buy from them. Leveraging artificial intelligence, UserGems combines relationship data with trigger events to surface the most relevant buyers for each company.

We’re growing 5X year-over-year and recently raised $20M series A from Craft Ventures, Uncork Capital, Battery Ventures, Tiger Global, and more.

UserGems is seeking a Sr. Revenue Operations Consultant for a hybrid internal and customer-facing role. Your primary focus will be on internal projects and supporting the go-to-market teams within our rapidly growing business. You will also spend up to 25% of your time partnering with sales and customer success to advise prospects and customers on optimizing the implementation of UserGems for their business.

This unique role provides great networking and exposure to top-tier SaaS operations leaders via our prospects, customers, investors, and team and includes mentorship opportunities to build your personal brand via thought leadership in the RevOps space. As an internal ‘voice of the customer’, including work on our own implementation of UserGems, you will also have an influence on our product roadmap and trajectory at an especially exciting time.

Why you should join
  • You’ll be part of a fast-growing startup as it scales from 45 to 100 employees
  • Customers love us! (see our Customers page and G2 Reviews). They see ROI in Closed Won revenue generated
  • You'll report to Sr Director of RevOps who strongly believes in fostering an environment of mentorship and career growth
  • We're a remote-first company with employees across the Americas and Europe so you can work from anywhere
  • We have Weekly Standups, virtual Happy Hours, and in-person off-sites around the world so that everyone stays connected
  • We believe strongly in being customer-focused and data-driven in everything we do.
  • We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender or sexual orientation.
  • Competitive salary

As Sr. Revenue Operations Consultant, you will
  • Work with departmental leaders to plan, prioritize, track, and implement process and systems changes that improve the visibility, efficiency, and predictability of the business while delighting our users
  • Provide onboarding training and tactical support for our go-to-market team
  • Enable our marketing, sales, and CS teams to experiment, grow the business, and measure success
  • Identify new ways to streamline and automate processes based on your own observations, data discovery, and user research
  • Make recommendations to leadership on go-to-market strategy and prioritization
  • Join pre and post-sale calls as a technical resource to brainstorm, design, and implement integrations via either a Salesforce managed package or Workato

How you'll ramp

...within your first week...

  • You’ll get set up with your preferred hardware and in key systems
  • You’ll get in-depth training on our products, value propositions, target personas, and the competitive landscape
  • You’ll have 1:1 intro meetings with the go-to-market team 30...

  • You’ll learn about and give feedback on our existing business systems tech stack, processes, and reporting
  • You’ll shadow and review pre-sale and post-sale calls to get a detailed understanding of the sales and implementation process
  • You’ll observe and participate in internal operations meetings and projects
  • You’ll have 1:1 intro meetings with the remaining team members 60...

  • You’ll start taking on internal projects driven by sales, marketing, and customer success
  • You’ll start providing user support and onboarding training for go-to-market team members (receiving lots of support and guidance along the way)
  • You’ll have mock pre and post-sale technical calls to improve and iterate on your technical demo pitch and post-sale implementation guidance 90...

  • You’ll be an integral part of our go-to-market team supporting day to day operations and owning key initiatives
  • You’ll be a UserGems expert with a deep understanding of our products and how they integrate with other systems
  • You’ll start participating in pre-sales technical calls and leading post-sale customer implementation calls

What you've accomplished so far
  • 3-7+ years of relevant experience, preferably in operations at a SaaS startup
  • Salesforce Admin expertise is required; architect or developer experience, as well as certifications, are a plus. You should be comfortable building Flows, working with integrations, and working on lead management and routing
  • Passionate about creating a great customer experience
  • You are organized, detail-oriented, naturally curious, and a thoughtful communicator
  • You have a track record of advancement and taking on increased responsibility
  • External customer-facing experience is a big plus

Our business systems (well, some of them 😉)
  • Salesforce CRM & Scratchpad
  • HubSpot Marketing Hub Enterprise
  • LeanData Routing (RingLead experience also a plus)
  • Outreach & ChurnZero for Sales & CS Automation
  • Google Apps, Notion, Asana, Slack, & Gong
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