Hall of Gems

"My 'aha moment' was the first booked meeting within one day of go-live. With some programs you wait days, weeks, months or even quarters for success. This was literally within 24 hours of launching."

"The ink was barely dry on the contract before we started implementation, and after less than a week we are up and running! Thank you!"

"UserGems is just a technology that makes sense for any business that creates loyal customers/users. The automation capabilities to not only track job changes but then enroll in personalized outreach is truly differentiated.

If people tell you ZoomInfo or LinkedIn can do the same thing, they can’t. Trust me as I vetted it thoroughly."

"I’m a huge believer in working smarter with prospecting. Account tiering, creative outreach and ABM strategy were my go-tos.

But then, Gong brought onboard UserGems, and I discovered this would be an excellent fourth pillar to my prospecting strategy. I was receiving emails weekly on customers who were old Gong champions that moved into my list of accounts and suddenly had a faster approach to booking meetings and subsequently customers.

Fast forward to December of last year, a typically slow month in Saas sales. I received a UserGems report and noticed a past Gong champion had moved into an account I lost to a competitor just 6 months back. I decided to reach out to him and he immediately booked a meeting.

Because he was already a Gong customer in his past role, he was familiar with our value prop, and our sales cycle was significantly quicker. In fact, the customer was so excited about Gong, the deal was sold at list price and closed in a week long sales cycle (compared to our typical 60 days).

UserGems continues to be a source of quick, easy customer wins and I’m so excited to say that a good portion of my closed won business has started from a simple UserGems email. If you aren’t using them in your day to day prospecting efforts, you are missing out!"

"Just a quick note to let you know we're loving your product here. Finding more ways to embed UserGems into our ABM workflows. 😊"

TLDR: Listen to what UserGems team tells you!

Our UserGems CSM has been telling us to automate the follow-up so that we could consistently act on the UserGems leads but we didn't listen.

We passed the UserGems leads to all BDRs to manually follow up. We then learned that some reps are more diligent at acting on these leads than others. That's leaving opportunities on the table!

Now we automate everything. We should have listened to UserGems from the beginning.

‍Automate the follow up. Don't be stupid, automate! You can quote me on this. That was a tough lesson we learned.

In the past, we had to dig through LinkedIn to find people for new roles and had an inconsistent cadence. It took ~2 hours a month to get new sequences launched. We saw 2-4x higher response rates than other outbound efforts.

As soon as we implemented UserGems' recommended copy, cadences, and sorted contacts into appropriate lists, we saw pipeline ROI within 2 weeks, and are well on our way to our pipeline goal in just 2 months.

Their support team is always quick to respond and help us launch new campaigns. Just follow what they say and you'll be off to a great start.

"UserGems helps our revenue teams achieve more with less by surfacing high-conversion leads and getting us in front of critical buyers effectively.

This is one of our highest ROI and most scalable channels."

UserGems has been an absolute money maker for our company, particularly for BDR teams.

Often times we get caught up in just prospecting great fit customers and go from one company to the next. One thing we never payed attention to in the past is if any of our previous customers now work at the new company we are now prospecting.

In 2 months of focusing on champion/customer moves to other companies, BDR's were able to source ~$200k+ in revenue. UserGems made that possible.

User Gems helped me close a deal that was 140% of my average deal size and 50% shorter sales cycle.

If you're debating about getting UserGems for your org, stop waiting. It will quickly become the favorite tool of every member of your sales team.

And by the way, the UserGems customer success team ROCKS!

"UserGems is a must-have for a modern demand gen tech stack.

It provides unique type of signals and highly relevant data in a single report, which would typically take weeks of research using the standard prospecting tools out there.

I also love the ability to track attribution & results at any point and how collaborative the UserGems team is. Highly recommend!"

"Our team had been using UserGems and getting a lot of traction with prospects + referrals from prospects that weren't within our ICP anymore.

I ended up getting ahold of someone great! UserGems had surfaced this person who would have otherwise flown under the radar. The deal closed a few weeks later (about 50% faster than our average sales cycle).

With a sale AND a quick sales cycle, I definitely would say that's a UserGems Win!"

"Before UserGems I would spend hours looking on Linkedin for employees to determine if they came from a customer. UserGems has saved me so much time and serves up the warmest leads on a silver platter for me and my SDR to partner on reaching out to!"

"I've closed over 25% of my quota this year through UserGems. The one tool I'd lose my s**t if we no longer had access to it. And the first tool I'd fight for at a new place."

"UserGems requires the least amount of effort for the most amount of output. For this year, it's been almost 20% of my sales and it's probably easily less than 10% of my work. It's great. It's punching above it's weight."

"Finding a new way to generate pipeline and opportunities is really giving the BDRs confidence and really helping our ability to close in on our goals. With UserGems, we've gotten some pretty big logos already that are really exciting, have brought a lot of roar to our team and higher executives have really gave a lot of kudos and credit to the BDR team.

We're really happy with the trajectory and the partnership. The more opportunities and pipeline we create, the better and happier everyone is.

You'll definitely see a return on investment. I'd say don't hesitate to invest. To be a successful prospecting organization, you have to invest in the tools, and I think User Gems is like essential; one of those tools to really breed success if you're outbounding specifically."

UserGems has given us really helpful insight into which of our past champions are moving to new companies, and helps us identify which ones we want to reengage and hopefully bring Diligent to their new organization.

Our first sale was a past champion who moved to a new company that was not yet in our CRM. So, UserGems not only identified the job change, it identified that account and brought it to our attention. It's definitely an opportunity that we wouldn't have found without UserGems .

At OneLogin, we were able to automate the tracking of our champions, creating new leads, and streamlining the outreach to them using UserGems.

This was after spending time trying to automate unsuccessfully using LinkedIn Sales Navigator. We found the 'Not at Company' flags that LinkedIn provides to be highly error prone, and there was no way to update the user records and create the new leads except by using an inefficient manual process.

"It has been a pleasure working with UserGems. I will bring UserGems in at my next company as soon as I can."

"We just closed our first UserGems-sourced opp! The sales cycle from opportunity creation to close is only 7 days :)"

"11x return in just 6 months. Being on the Operations side, it was easy to use. We were effectively live a week after signing our contract and two very straightforward implementation sessions with much of it on cruise control."

"Trying to use LinkedIn to do what can be accomplished with UserGems is like trying to mow a lawn with a pair of scissors."

"I love how UserGems takes hours of client/prospect research and distills it into a single, easy-to-use salesforce report. It's gotten me several meetings and brought business into the company."

"Great product. The most helpful aspect is how UserGems will easily point me in the direction of a former client who is now with another organization. Saves time and effort."

"Seems simple, but a prospecting miracle. This tool has made it so much easier for me as a SaaS AE and former ADR to do my own prospecting, since I always have a warm lead. UserGems has SIGNIFICANTLY increased my pipeline and led to some major deals we've closed for our company. I cannot even remember how we prospected without UserGems. A significant fraction of all our deals come from UGs!"

"A crucial part of an outbound sales stack. UserGems has be instrumental in tracking where our customer base moves, helping my outbound sales team identify very warm leads to reach out to."

"UserGems' idea is brilliant - Discover new opportunities at companies with people who've used your product in the past for rapid entry. You won't be sorry -- our ADR's jump for joy when UserGems lists come in because they are the hottest leads with the most momentum for us to break into. UserGems has made building pipeline and prospecting --the most tedious aspect of sales--a degree easier and more convenient."

"UserGems helps me turn cold calls into hot ones. It instantly gives me something to talk about when I call or email the prospect. They have worked with a company who has used our software so they are most of the time familiar with us and what we do"

"You can't time the market but you can time when to reach out to leads for maximum response rate [with UserGems]."

"UserGems is extremely useful for prospecting. It surfaces automatically for you previous champions who have changed company, and it integrates very smoothly with Salesforce. The email reminders also work well."

"UserGems are an actual Gem! We're able to see contacts who have previously used our platform all in one place. They're more likely to close. I'm able to save time on looking through thousands of accounts to search for previous users. Time efficiency is perfect right now."