Hall of Gems

UserGems makes outbound feel inbound. Right people, right time, real pipeline. Huge shoutout to the team for making prospecting smarter.

It's really great when your pipeline isn’t just numbers, but real deals closing 😉

"Gem-E works beautifully with our CRM and our SDRs to create personal, resonant outreach that lands at the right time with the right person.

It's our most successful outbound pipeline-generating program.

We've tried many AI tools. Gem-E is the only AI that we trust."

"We’ve tried a few AI tools for messaging and SDRs that didn’t work out, but UserGems and Gem-E are giving me hope again. They’re proving that AI really can support SDR teams.

Gem-E seamlessly layers multiple signals into each email to help the SDR show our key prospects that they know them, as well as automatically handle lower-priority outreach.

If every SDR could write messaging as good as Gem-E does, hitting quota would be a breeze."

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"[Since we started using Gem-E], we saw an immediate impact with response rates above 10%. That's much better than any regular outbound."

"The emails from Gem-E look really good.

I want our BDRs to look at the message to actually learn from Gem-E, like how to build out messaging and understand what makes a good message.

It also makes messaging format very efficient because it compiles all the points of interest (signals) for you."

Tony Bulgarella - You were AWESOME for us at Catalyst so no surprise to see this [promotion].

UserGems 💎 has BY FAR the best CS team and process I have experienced. The amount of value they PUSHED me into as CRO of Catalyst made an impact on our revenue each quarter.

Congrats!

At UserTesting, we positioned UserGems much less as tech and much more as a critical pipeline generating campaign. The tech is absolutely incredible but the output is what makes it a must have.

"We crossed $1,000,000 of pipeline in 3 weeks with UserGems. There's a lot of 'the proof is in the pudding' kind of thing that UserGems is proving out!"

TLDR: Listen to what UserGems team tells you!

Our UserGems CSM has been telling us to automate the follow-up so that we could consistently act on the UserGems leads but we didn't listen.

We passed the UserGems leads to all BDRs to manually follow up. We then learned that some reps are more diligent at acting on these leads than others. That's leaving opportunities on the table!

Now we automate everything. We should have listened to UserGems from the beginning.

‍Automate the follow up. Don't be stupid, automate!

‍You can quote me on this. That was a tough lesson we learned.

"My 'aha moment' was the first booked meeting within one day of go-live. With some programs you wait days, weeks, months or even quarters for success. This was literally within 24 hours of launching."

"Our team is feeling the impact of what I consider one of the best demand generation programs we've ever activated. This type of data strategy has not been executed near this level before."

I am a ‘rebound’ UserGems customer that fell victim to the siren song of a lower-cost provider just about a year ago.

But the devil is in the details. Actually operationalizing that intel at scale was a big challenge for us.

The value add of UserGems creating a new contact in Salesforce with information on where they came from, filtered by ICP fit, and updating the legacy contact, and alerting a variety of stakeholders with notifications is huge.

We pursued a handful of ex-customer leads in the year we relied on the other provider.

We went back to UserGems a month ago and I already have multiple connections and dozens of pursuits happening across the sales organization.