CUSTOMER SUCCESS

Reduce churn & increase upsell

Grow your pipeline and reduce churn by targeting your most likely to buy prospects.

Trigger events = less churn, increased retention, more upsell

Without UserGems

You're taken by surprise when your points of contact left and a new buyer re-evaluates the contract.

With UserGems

Proactively identify churn risks when a champion leaves or a new executive joins one of your accounts

Prevent churn when a champion leaves

Get an alert in your CRM and email when any of your contacts leave so you can proactively multi-thread to prevent any churn risks.

Explore contact tracking

Prevent churn when a new executive joins

New decision-makers are the #1 sales trigger because they'll evaluate the tech stack they inherited.

Every month, UserGems identifies any new decision makers and champions that joined your accounts to help you proactively build the relationships.

Explore account tracking

Identify cross-sell and upsell opportunities

By having a full visibility in any key job movements within your accounts, you can prioritize your books effectively to achieve your KPIs.

Learn more

"[With UserGems] we identified current clients where our main contact leave. This level of insight is invaluable!"

Dwight Richards

•

VP of Sales & Client Success

7X ROI

in Closed Wons