CUSTOMER SUCCESS
Reduce churns and identify expansion opportunities with UserGems for customer success
![UserGems for Customer Success teams](https://cdn.prod.website-files.com/644c4b3029d4e7eb727426fb/644c4b3029d4e74385742a7a_CS.webp)
Be more proactive and have automated insights of your accounts
Without UserGems
- Surprised when a new executive joins and cancels the contract.
- Find out that your champion has left when your email bounced.
- No visibility into the rest of the organization outside of your point of contact.
- Feel reactive, constantly having to put out fires.
With UserGems
- Identify opportunities and threats when new stakeholders join your account.
- Get alerts when your contacts left the account (and help sales win the new account)
- Capture missing and new key contacts in your accounts.
- Leverage past champions joining your accounts to drive expansion.
![UserGems - Contact Tracking - job changes](https://cdn.prod.website-files.com/644c4b3029d4e7eb727426fb/644c4b3029d4e7b1797429f1_More%20time%20selling.webp)
Identify warm paths to drive usage and expansion
Get an alert when a former customer joins your account. They can help drive adoption.
UserGems also captures missing key contacts to help your multi-thread, reducing dependency on your champions and expanding to other teams.
![iwave logo](https://cdn.prod.website-files.com/644c4b3029d4e7eb727426fb/644c4b3029d4e742d2742788_iwave.webp)
"[UserGems helps us] identify current clients where our main contacts leave. This level of insight is invaluable!"
7X ROI
in Closed Wons