Recommended for
  • For: Customer Success Managers, Account Managers
  • Good for preventing churn risks when champions leave

Send notification via email or Slack to the account owner

Example Slack notification from UserGems:


⚠️ UserGems: Champion left Customer ⚠️

Heads up! It looks like John Smith at COMPANY recently left.

  1. Check their {{LinkedIn URL}} to confirm
  2. Use the below email to reach out to other stakeholders to avoid churn risk👇



<div class="email-header">
<div>Did JANE leave COMPANY?</div>


Hi {First Name},

I noticed that JANE SMITH appears to have left COMPANY. Can you confirm if that's correct? 

If so, that's a definitely bummer. I really enjoyed working with JANE. 

I'm sure you're still getting your ducks in a row, but please let me know if there's anyone I should be looping in to help fill their shoes on the ACME front.


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