CUSTOMER SUCCESS
Your company is already using UserGems. Chat with your CSM today!
Get notified when your customers leave and when new decision makers join your accounts.
Trigger events = less churn, increased retention, more upsell
Without UserGems
You're taken by surprise when your points of contact left and a new buyer re-evaluates the contract.
With UserGems
Proactively identify churn risks when a champion leaves or a new executive joins one of your accounts
Prevent churn when a champion leaves
Get an alert in your CRM and email when any of your contacts leave so you can proactively multi-thread to prevent any churn risks.
Prevent churn when a new executive joins
New decision-makers are the #1 sales trigger because they'll evaluate the tech stack they inherited.
Every month, UserGems identifies any new decision makers and champions that joined your accounts to help you proactively build the relationships.
Identify cross-sell and upsell opportunities
By having a full visibility in any key job movements within your accounts, you can prioritize your books effectively to achieve your KPIs.
"[With UserGems] we identified current clients where our main contact leave. This level of insight is invaluable!"
7X ROI
in Closed Wons
Integrate with your existing tools
