[San Francisco, CA] — UserGems announces its evolution into the AI Command Center for outbound and ABM, a central brain that connects signals, context, and prioritization so teams and AI agents work from the same source of truth.
UserGems, trusted by leading B2B revenue teams at companies like Mimecast, Workday, Sendoso, and Docebo, has repositioned itself to address a fundamental challenge in modern go-to-market: disconnected tools, scattered data, and unaligned teams that slow down revenue execution.
The new positioning reflects how top revenue teams are using UserGems today, as the central intelligence system that unifies signals, scores buyers, and coordinates both human teams and AI agents across outbound, ABM, and advertising.
"Teams are toggling between 18 tabs, working from different data, and running disconnected campaigns. UserGems is the AI brain that brings it all together, it’s one system for signals, scoring, and synchronized execution." - Trinity Nguyen, CMO @ UserGems
What makes the AI Command Center different from traditional point solutions:
Unified signals and context. UserGems captures and combines contact-level intent, website visits, CRM activity, product usage, and third-party data in one place. Teams get complete buyer context without jumping between tools or reconciling conflicting scores.
Transparent, AI-powered prioritization. Using 600+ ICP criteria, UserGems analyzes opportunities and customers to continuously score accounts and contacts most likely to convert. Models update weekly based on actual deal outcomes, with full transparency into how each signal contributes to scoring.
Coordinated efforts across teams and AI agents. When high-priority buyers are identified, UserGems ensures you take action. Gem-E (UserGems' AI agent) drafts personalized sequences and syncs contact-level audiences to ad platforms, while sales receives ready-to-send emails and tasks directly in their CRM and sales tools.
UserGems customers report median pipeline ROI of 47x and revenue ROI of 11x, with teams typically seeing value within 3-4 weeks of implementation.
"We had one of our best pipe gen quarters ever as a company and we just started this brain at the end of that quarter. 11% to 16% reply rates. 54 opportunities. And as an enterprise company, that’s a lot of pipeline." - Mark Kosoglow, CRO @ Docebo
Key differentiators of the AI Command Center approach:
- Contact-level intent across 42,000+ topics. See exactly who is researching your keywords (name, title, contact info) even if they've never filled out a form. 80%+ ad match rates compared to 30% industry average for account-only matching.
- One system for all signals. Unified view of contact-level intent, website visits, CRM activity, product usage, and third-party data means no more jumping between tools or figuring out conflicting scores.
- AI that reps actually trust. Gem-E achieves 6-20% reply rates (vs. 1-2% industry average) because it uses verified contact data, transparent scoring, and full buyer context. Reps see exactly why someone is prioritized and what to say.
The shift addresses a growing gap in the market: while intent platforms tell teams "this account is hot," they leave all the work, identifying buyers, understanding context, crafting outreach, to already overwhelmed sales and marketing teams.
"We've proven that when you give teams the right buyers, clear reasoning, and automated execution, they double pipeline with the same headcount. That's exactly what the AI Command Center delivers." - Trinity Nguyen, CMO @ UserGems
About UserGems
UserGems is the AI Command Center for B2B revenue teams, the brain that sits between your CRM and execution tools. We unify signals, prioritize buyers using transparent AI scoring, and deploy AI agents (Gem-E) to automate outbound and ABM execution. Customers include Mimecast, Workday, Salesloft, Sendoso. Learn more at www.usergems.com.
