‍[San Francisco, CA] — UserGems announces a series of product enhancements to its AI Command Center platform, including contact-level intent detection across 42,000+ topics, transparent AI scoring for accounts and contacts, and a Chrome extension that surfaces buyer insights directly in CRM workflows.

UserGems, the AI command center for B2B revenue teams, has released multiple platform upgrades designed to address a persistent challenge in modern go-to-market: ABM programs that marketing runs but sales won't work, and intent signals that identify "hot accounts" without telling reps who to actually contact.

The updates transform how sales and marketing teams identify, prioritize, and engage buyers by replacing account-only insights with contact-level precision and adding AI agents that automate execution while keeping humans in control.

"Most ABM platforms tell you an account is researching, then expect sales to figure out the rest," says Taylor Vo, Product Marketing Associate at UserGems. "We're giving teams the full picture: who's showing intent, why they're prioritized, and what to say, with AI that drafts the outreach and keeps ads and sequences perfectly aligned."

The product enhancements include four major capabilities that work together as part of UserGems' AI Command Center:

Contact-level intent and website de-anonymization

UserGems now detects intent at the person level across 42,000+ topics, showing exactly who is researching: name, title, contact info, even if they've never filled out a form. Teams can stack intent with other signals like closed-lost context and relationship intel to build outreach around the full buyer story, not just one random spike.

Transparent AI scoring for accounts and contacts

UserGems scores every account and contact from A to D using CRM data, ICP criteria, and signals across both accounts and individual buyers. Every score shows exactly which signals contributed and why, with adjustable weighting that teams can customize as their GTM motion evolves. No black box, no mystery math.

Ad audience sync with contact-level precision

Marketing can build LinkedIn audiences from the same signals sales is using, with contacts automatically added or removed as intent and signals change. Ads stay aligned with outbound automatically, delivering 80%+ match rates compared to 30% industry average for account-only targeting.

Chrome extension for instant buyer context

When reps open any account or contact record in their CRM or sales tools, the Gem-E Chrome extension surfaces all signals and closed-lost insights in one view. No digging through tabs or switching tools, just the context needed to act immediately.

The updates build on UserGems' Gem-E AI agent, which now writes entire multi-step sequences by stacking signals, pulling CRM data, and referencing past calls and emails. Gem-E sequences achieve 6-20% reply rates compared to industry average of 1-2%, with messaging that sounds human without requiring reps to rewrite everything by hand.

Teams can now shape outbound messaging through a simple chat interface, adjusting tone, refining CTAs, or changing positioning, with instant previews that stay on-brand.

Key capabilities now available in UserGems' AI Command Center:

• Contact-level intent across 42,000+ topics with rolling tracking windows (7, 30, or 60 days) that automatically remove contacts as intent ages‍
• Dynamic audience management that keeps LinkedIn ad audiences automatically updated as signals change, with no spreadsheets or manual maintenance
• ‍Transparent scoring that shows sales and marketing exactly why each account and contact is prioritized, built from adjustable signal inputs‍
• AI Research for closed-lost revival that surfaces past emails, call insights, and buyer objections directly into Gem-E messaging

The enhancements address persistent pain points in ABM and intent-based outbound: marketing generating "intent signals" that sales doesn't trust, ABM dashboards that inflate in-market numbers, and disconnected campaigns where ads launch weeks after sales outreach.

UserGems' 2025 product updates are now available to all customers, with new capabilities rolling out throughout Q1 2026. The platform continues to deliver median pipeline ROI of 47x and revenue ROI of 11x, with teams typically seeing value within 3-4 weeks of implementation.

‍About UserGems

UserGems is the AI Command Center for B2B revenue teams, the brain that sits between your CRM and execution tools. We unify signals, prioritize buyers using transparent AI scoring, and deploy AI agents (Gem-E) to automate outbound and ABM execution. Customers include Mimecast, Workday, Salesloft, Sendoso. Learn more at www.usergems.com.