We asked 90+ UserGems customers what they actually think about our platform. Here's what they said—the good, the specific complaints, and what we're doing about it.
We analyzed their reviews from G2 and other trusted sites to understand what's working and what needs work.
Across 90+ reviews from G2 and similar sites, customers consistently mentioned ease of use, automation, fast ROI, and responsive support.
To provide a complete overview, we'll also discuss the three features they think could use some work.
Here's what customers said, so you can see if UserGems fits your pipeline generation strategy.
5 features customers love about UserGems
UserGems has a 4.6 out of 5 star rating, with most customers giving us 4 or 5 stars.
Based on their reviews, customers most value:
UserGems "delivers true, concrete ROI on day one"
UserGems makes a "very manual process more automated"
UserGems saves customers at least "30 minutes" a day
UserGems' customer support is "top-notch"
UserGems is "easy to roll out and use over time"
1. UserGems "delivers true, concrete ROI on day one"
Fast ROI was the most mentioned benefit.
Ben Loeffler-little, former VP of Sales, called UserGems “one of the most valuable solutions we have added to our go-to-market tech stack in the last two years” because of how fast it delivers results.
Andrew P. makes a similar point, “During my first batch of [UserGems] outreach, I was able to book 7 opportunities which greatly helped me hit my KPI.”
And Anna shares: “It sounds so simple but every month [UserGems] gives me at least 2-4 SOLID leads on average to follow up with, and if I can get even one of them to close I’ve made a significant dent in my quota.”
An anonymous G2 reviewer also goes on to write, “We quickly generated more leads than we could handle and booked more revenue than the annual cost in the first month.”
For more ROI data, see these customer stories:
Or you can watch Gar Smyth, VP of Revenue Marketing Operations, Mimecast, chat about their ROI timeline after implementing UserGems...
2. UserGems makes a “very manual process more automated”
Several customers mentioned that UserGems eliminates manual work.
Sharing “UserGems has given us a new customer base that we previously couldn’t tap into,” Hannan H., a senior sales manager, highlights how UserGems has improved their ability to reach out to past best customers.
An anonymous G2 reviewer also notes, “[UserGems is] making an extremely manual process into a seamless experience for finding out any past-users of your product. This has given me warm leads into several new businesses that I wouldn't have otherwise known to target.”
Yet another verified G2 reviewer points out, “[…] because we have a large customer base, tracking who changes jobs was very manual and frankly, not every rep remembers to do this regularly — meaning we probably missed a lot of opportunities, especially with folks who switch from hands-on to a decision-making role. Now, we can simply go to our SFDC and all of the UserGems (job changer) leads are there, updated monthly.”
3. UserGems saves customers at least “30 minutes” a day
Tatsue S., shares in this G2 review, “I love how it takes hours of client/prospect research and distills it into a single, easy-to-use salesforce report. It’s gotten me several meetings and brought business into the company.”
Ethan Dagenais,a Commercial Account Executive (AE), agrees, “UserGems is saving me time each morning, and when that gets added over a week or even a month, it becomes hours’ worth of time that I’m now redirecting into more strategic thinking/planning.”
4. UserGems’ customer support is “top-notch”
Several UserGems reviews also appreciate our customer success team.
A Vice President of Demand Generation, Adam S. advises in this G2 review, “[UserGems’] support team and resources make using the product a breeze. Just follow what they say and you'll be off to a great start.”
Plus, in this review, Dwight Richards, VP of Sales goes on to say, “UserGems' support is also top-notch.”
Want to learn more about how to get the most out of UserGems? These playbooks are great examples of the resources we create to actively help our customers make more sales.
5. UserGems is “easy to roll out and use over time”
UserGems’ ease of set up and use also came up over and over in the reviews we studied.
In his G2 review, Brendan F., for example, points out “the API is so easy to use (the integration took minutes)” while sharing that the sales intelligence tool provides far more data on job changes than UserGems alternatives do.
Another reviewer echoes the same: “[UserGems] is easy to roll out and use over time.”
In fact, Brian LaManna, a Commercial Account Executive at Gong shares, “From a prospecting sense, this is solving one of the most difficult parts of my job with literally zero effort on my end.”
And here's more from Brian LaManna, an AE at Gong on closing over 25% of his quota through UserGems...
And David H. outlines, “We were effectively live a week after signing our contract and two very straightforward implementation sessions with much of it on cruise control.”
3 UserGems features users like the least
Most reviewers said there's “nothing much to dislike,” or “no issues, super easy to use and alerts go straight to BDRs!”
A few reviews mentioned areas we're working to improve.
1. Lack of depth in the dashboards
So far, two reviewers mentioned that they’d like to see more information in their UserGems dashboards.
One said that “The UI of the dashboards could be a little more comprehensive in terms of the insights.”
And another said, “The dashboards could use a little work, but those are secondary.”
Our Product Marketing Manager, Justine Wares, says we're rebuilding the entire dashboard UI.
Justine explains: “We’re rebuilding the entire UI to reduce visual overwhelm. After we’re done, it’ll look completely different from what it does today and functionality wise, it’ll give you:
Better output management and filters to before sending job changes
A job changes page where you can build reports and automations will be fully customizable for each customer based on what fields you want to see/care about
Team overview of owned job changes and activities
More insight on the number of activities per job change
And the reports will give you improved:
ROI break down per rep
Opportunity creation per rep
Breakdown of what type of opportunities UserGems leads are on
Top accounts UserGems leads are joining
Top accounts UserGems leads are leaving
Show UserGems leads joining open opportunities”
2. UserGems pricing is a little costly
A single customer said they think UserGems’ pricing is a little steep for certain businesses.
The GetApp reviewer shared, “The pricing is too heavy for start-ups and mid-tier market players.”
However, another G2 reviewer notes UserGems is “[…] cheaper than the competitors.”
The ROI data shows the value. Our data science team analyzed over 5,000 sales opportunities and found that previous champions impact win rates by 114%.
You can watch the full video here if that's your thing...
Here's what Drift's Sales Manager said:
3. Data is outdated at times
Three customers said the data they receive is occasionally outdated or vague.
Matt A. for example, noted, “Most data is super prompt, but some data lags a few months or longer, or never appears.”
Josh M, also pointed out, “Sometimes the information can be a little out of date or vague, for example you might reach out to someone tagged as a former customer who was part of an entirely different team, it’s not perfect!”
Another reviewer who has encountered the same issue writes, “UserGems can be not that accurate sometimes but most the emails we get from them are functional with a 90% accuracy rate!”
Based on actual customer data comparison tests, we guarantee UserGems provides more data accuracy than alternate tools. Our accuracy rate exceeds industry standards.
For example, our research shows that from a pool of 9,000 folks, LinkedIn Sales Navigator gives you 1000+ false alarms and misses 500+ job changes. This means you capture only 82% of the warm leads. In comparison, UserGems gives you 4,000 accurate and relevant warm leads.
Similarly, a UserGems vs ZoomInfo comparison, found that you get 14,000 accurate and relevant leads out of 100,000 contacts with UserGems. ZoomInfo, however, gets only 4,500 or fewer relevant leads paired with 1,700+ false alarms while missing 10,000+ job changes.
Who is UserGems a good fit for?
UserGems is a pipeline generation tool that helps you:
Know when your best buyers, previous customers, users, and prospects move to new companies
Monitor target accounts for promotions, new hires, and capture the buying account for sales multithreading
In doing so, it gives your sales reps warm leads to reach out to — alumni customers who have already used your tool and would likely be open to using it again, and new hires and promoted employees who are looking to invest in helpful tools in their first 100 days.
This pipeline generation warm outreach approach works best if you're:
Already using LinkedIn Sales Navigator to track customer job changes but want to scale the process. In that case, UserGems will give you more relevant leads, without adding to your sales representatives’ workload.
Selling a product that takes a lot of education. With UserGems, you can reach out to people who are already familiar with your tool and save a ton of time spent educating them from scratch.
Investing in account-based marketing so your sales and marketing teams can work together. UserGems will speed up lead generation as well as shorten your sales cycle.
UserGems works best for teams that prioritize relationship-building, pipeline generation, and lead warming. If these areas fall outside your focus, consider whether UserGems aligns with your needs.
Take a relationship-building approach to B2B sales.
Focus on generating pipeline
Prioritize warming leads before outreach
Before you invest in a pipeline generation platform like UserGems, be sure to review your sales approach and business needs.
UserGems will fit in nicely into your workflows if you’re already focused on engaging leads on social media and/or running account-based marketing campaigns.
And, if your reps are already tracking customer job changes — albeit manually, you can automate the process using UserGems. This way, your sales team can focus more on nurturing prospects than on finding their new job titles.
Companies at every stage use UserGems—from startups to large enterprises. In fact, our users include some widely known SaaS names such as Workramp, Lattice, Gong, Drift, and UserTesting.
See if UserGems fits your pipeline strategy. Book a demo.
